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| Help - Contact Support |
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Unable to find the answers to your questions in our help pages? Please click here to contact library staff with a detailed description of your problem or question.
Please note that support questions are answered Monday through Friday between the hours of 8:30 AM and 4:30 PM.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Library card number
- Title(s) of problem download(s)
- Steps to reproduce the problem
- Exact text of any error messages
- URLs of any error pages
- Applicable software
- Operating system (Mac® OS 10.6.5, Windows® 7, iOS v4.2, etc.)
- Internet browser (Internet Explorer® 8, Firefox® 3.6, Safari 5.0, etc.)
- If applicable, device type (Android™, BlackBerry®, iPhone®, iPad®, etc.)
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